Student and Family Support Office

The SGDSB Student and Family Support Office is a dedicated service that provides an additional avenue for parents, guardians and caregivers to get timely help with questions or concerns regarding their child's education.  

Before contacting the Student and Family Support Office

Before reaching out to the Support Office, we encourage you to first bring your question or concerns to the school directly. 

Most concerns can be addressed directly by speaking with your classroom teacher, vice-principal, principal, or Superintendent.  Whether it's a classroom or school-wide issue, our Student and Family Support Office process chart outlines the best first step.  

Please note, if you have concerns related to student transportation, these should be directed to the East of Thunder Bay Transportation Consortium (ETBTC).  

Student and Family Support Office Process Chart (PDF)

Contacting the Student and Family Support Office

If your questions or concern requires additional follow-up or assistance beyond the school level, please contact the Support Office:  

• Fill out the intake form on this page. 
• Email:  supportoffice@sgdsb.on.ca
• Phone:  1-888-790-4066

When emailing or phoning, please provide as much information as possible (Parent and Student name, School name, detailed description) so we can best address your question or concern.  

 

Timelines and Reporting Back

Business hours for the Support Office are Monday to Friday, from 8:30 a.m. to 4:30 p.m.

The SGDSB Student and Family Support Office, in alignment with the service standards outlined in the Ministry's Policy/Program Memorandum 170, will endeavour to: 

• Acknowledge your inquiry within two (2) business days, and provide a full answer within five (5) business days.  
• If we cannot give you a full answer within five (5) business days, we'll provide an estimate of when you can expect a response.  

 

Form Instructions

When filling out the form below, please select one of the categories that best fits your question or concern.  After you submit the form, you will receive an automated reply via email confirming your form was submitted.  

Next steps:  Submissions are triaged by the Support Office team and assigned to the appropriate staff for action/response.  The person assigned will acknowledge your enquiry within two (2) school days, and aims to provide a response (or an estimate of when you can expect a response) within five (5) school days.