Student and Family Support Office

Student and Family Support Office

Get help with questions or concerns about your child's education

If you have a question or concern about your child's education, start by speaking with your child's teacher. If you need more support, contact the school's principal.

If your question or concern has not been addressed, our Student and Family Support Office can help. We can answer questions, provide information and support and help connect you with the appropriate school board staff or services.

When you contact our Student and Family Support Office:

• we will acknowledge your inquiry within 2 business days
• we aim to provide an answer within 5 business days

To help us respond to your inquiry, please provide:

• your name and contact information
• your child's name and school
• a description of your question or concern
• any steps you have already taken to try to resolve the issue

Before contacting the Student and Family Support Office

Before reaching out to the Support Office, we encourage you to first bring your question or concerns to the school directly. 

Most concerns can be addressed directly by speaking with your classroom teacher, vice-principal, principal, or Superintendent.  Whether it's a classroom or school-wide issue, our Student and Family Support Office process chart outlines the best first step.  

Please note, if you have concerns related to student transportation, these should be directed to the East of Thunder Bay Transportation Consortium (ETBTC).  

Student and Family Support Office Process Chart (PDF)

Contacting the Student and Family Support Office

If your questions or concern requires additional follow-up or assistance beyond the school level, please contact the Support Office:  

• Fill out the intake form on this page. 
• Email:  supportofficegroup@sgdsb.on.ca
• Phone:  1-888-790-4066

When emailing or phoning, please provide as much information as possible (Parent and Student name, School name, detailed description) so we can best address your question or concern.  

 

Timelines and Reporting Back

Business hours for the Support Office are Monday to Friday, from 8:30 a.m. to 4:30 p.m.

The SGDSB Student and Family Support Office, in alignment with the service standards outlined in the Ministry's Policy/Program Memorandum 170, will endeavour to: 

• Acknowledge your inquiry within two (2) business days, and provide a full answer within five (5) business days.  
• If we cannot give you a full answer within five (5) business days, we'll provide an estimate of when you can expect a response.  

 

Form Instructions

When filling out the form below, please select one of the categories that best fits your question or concern.  After you submit the form, you will receive an automated reply via email confirming your form was submitted.  

Next steps:  Submissions are triaged by the Support Office team and assigned to the appropriate staff for action/response.  The person assigned will acknowledge your enquiry within two (2) school days, and aims to provide a response (or an estimate of when you can expect a response) within five (5) school days.